SHIPPING CHARGES

We offer free Standard delivery and Express Delivery (Express Delivery will be charged differently) all over Australia on all orders worth 100$ or above. For orders below 100$ weight based delivery charges are applied which will be added in your cart while checkout.

The average delivery times for Standard delivery are:

  1. 1- 7-10 Business days for Australian wide including most country areas
  2. 2- 10-15 Business days for WA country, far North QLD and most of NT, outside Alice Springs and Darwin.

The average delivery times for Express delivery are:

  1. 1- 4-7 Business days for Australian wide including most country areas
  2. 2- 7-10 Business days for WA country, far North QLD and most of NT, outside Alice Springs and Darwin.

Please note that during major sales events throughout the year we may take an extra two or three days to prepare your order. This includes both click & collect orders and those delivered. Also, note that orders may arrive in more than one shipment as they may be sourced from multiple locations - you won't be charged any more for delivery in that instance.

Oders placed on Friday, Saturday, Sunday or Monday will be processed on Tuesday.

Item is damaged / faulty / wrong

  • Junaid Jamshed Australia will pay the return shipping costs, if the return is a result of our error (damaged/faulty or wrong item) and a full refund or new item will be sent to the customer. 
  • If the item is bought in store, please visit the Melbourne or Sydney store within 15 days of purchase along with the receipt.  
  • If the item/s were bought online please email au.eshop@junaidjamshed.com with a clear image of damaged/faulty/wrong item(s) and provide order number and a Customer service member will assist you with the Refund /Exchange process.

Change of Mind 

Unfortunately, we do not offer refund incase if you change your mind. However, you can definitely exchange your items bought on full price within 15 days of purchase, provided that the items are unused and the original tags are in place and:

  • If the item is bought in store, please visit the Melbourne or Sydney store within 15 days of purchase along with the receipt. 
  •  If the item/s were bought online please email au.eshop@junaidjamshed.com and advice what items you want in exchange and a Customer service member will assist you with the exchange process.  A relevant prepaid satchel of Size must be provided.

 

Please note we do not accept returns and exchanges on sale items.

 

Full priced items can't be exchanged during Sale periods.